Specialist, Customer Service - Faculty Support

About this role / What you will be doing The successful applicant will join a team responsible for providing the highest level of faculty support to Pearson educators, answering inquiries and building understanding with Pearson courseware and its functionality. As part of the team: You will aid the Faculty Support agents, coaching them, and taking escalations that require expert help, often in real time when our agents are on calls with customers. You will be responsible for proactively check…