Customer Service Representative - CSEA (Remote)

The Customer Service Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts. Your Impact: Provide excellent customer service via phone to clients. Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow e…