Customer Success Manager, Zappos

Description This role is for a Customer Success Manager (CSM) on the Zappos FBA Preferred Partnerships team. The position is a new headcount designed to serve as a dedicated strategic growth partner for assigned footwear brands within our Preferred Partnership Program (PPP). The CSM will operate as the primary relationship owner and trusted advisor for their brand portfolio, personally engaging with vendor stakeholders to develop trust, influence strategic decisions, and align brand goals with …