Customer Service Specialist Property and Casualty

Key Responsibilities: Respond to customer policy inquiries via phone, email, and other communication channels. Collect and process payments accurately and in compliance with agency standards. Perform proactive outreach to policyholders for renewals, retention, and remarketing opportunities, with demonstrated ability to influence retention outcomes through quoting strategy and carrier selection. Handle inbound and outbound calls with policyholders and insurance carriers to resolve issues, ne…