Customer Support Operations Manager

Job Description About the Role We're looking for a seasoned operator — someone who's built processes, managed teams, and thrives in the weeds of complex, high-stakes trip logistics. This is a builder role: you'll create the systems, SOPs, and escalation infrastructure that allows a team of 6–8 travel agents to deliver flawless experiences for ultra-high-net-worth clients at serious scale. You'll be the operational backbone of our client services team, the final eye on quality, the architect of …