Director, Customer Success Management

Director, Customer Success - Wolters Kluwer ELM Solutions Overview We are building a Customer Success Management capability within our Sales organization to fundamentally elevate how we grow and retain. Corporate legal departments are under increasing pressure to control spend, improve efficiency, and demonstrate ROI, particularly as AI begins to reshape how legal work is delivered. Winning in this environment requires more than product differentiation; it requires a clear, quantified, and cred…