Lead Technical Customer Success Manager

About the role The Lead Technical Customer Success Manager is a senior member of the Customer Success function, accountable for delivering an exceptional support experience for Bipsync clients and for leading the day-to-day operation of the client support team. You will own the support workflow end-to-end—triage, escalation, resolution, communication, and continuous improvement—ensuring issues are handled with urgency, clarity, and high quality. In this role, you will set the standard for suppo…