Associate Customer Success Manager

What will you be doing? Manage a large portfolio of SMB customers, focused on driving retention and improving overall customer health Execute high-quality, repeatable outreach and save motions to proactively address risks and prevent churn Monitor account health signals (usage, spend patterns, support trends) to identify and resolve issues early Conduct regular book reviews and data analysis to prioritize at-risk accounts and take action Partner with customers via email, calls, and virtual touc…