Contact/Call Center IT Operations Manager

Hybrid role in NYC We are seeking an experienced Call Center Avaya Operations Manager with deep expertise in Avaya call center and contact center environments. This role will lead efforts to assess, understand, and manage the call center operating environment and its day-to-day operations. Strong contact center operational knowledge is more important than deep technical expertise, though both are highly valued. Ideal candidates will bring hands-on experience in areas such as agent call handlin…