Head of Customer Success, Mid‑Market Americas

Harvey is seeking a Head of Customer Success, Mid-Market - Americas, to own the strategy and outcomes of the mid-market CS motion across the US, Canada, and LATAM. You will lead a team of Mid-Market CSMs and CS Leaders, driving value realization for Harvey's largest accounts and ensuring customers derive ROI from our AI platform. This senior role reports to the VP of Customer Success and requires a builder's mindset: define playbooks, scale the team, and set the standard for world-class custome…