Experience & Process Design Leader

Overview: M&T Bank is seeking a dynamic and highly collaborative leader to head up our integrated Experience & Process Design organization. This role is accountable for shaping and scaling enterprise-wide experience, service, and process design capabilities to deliver cohesive, customer-centered, and operationally sound outcomes across the bank. This leader will oversee a multidisciplinary team spanning service design, journey design, design strategy, and process engineering, and will operate a…